Shop Policies

Handmade wax melts, poured with love in Yorkshire

Hello there! Thanks for stopping by our little wax melt shop. We’re a proud female-run business based in beautiful Yorkshire, and we’re absolutely delighted you’re here. These Terms & Conditions are here to keep things fair and simple — no fuss, just honest info.

Who We Are

We’re a small team crafting wax melts that smell absolutely lovely. Everything’s handmade with care and a good dose of northern spirit. If you’ve got any questions, just drop us a message — we’re always happy to help.

Our Wax Melts

Each melt is handmade, so they might look slightly different from the photos — but they’ll always be top quality.

We do our best to describe them clearly, but if you’re unsure, just ask. We’re friendly, promise.

Our Brand

  • All images, designs, and content belong to us — we’ve poured our hearts into them.
  • If you’d like to share or feature our products, just ask — we love a good collaboration.

Ordering & Payment

  • Orders are placed through our website — quick and easy.
  • Payment is taken at the time of ordering via card or PayPal.
  • If we ever need to cancel an order (which is very rare), we’ll let you know straight away.

Safety First

  • Use wax melts in a proper wax warmer — never on the hob or near open flames.
  • Don’t leave them burning unattended.
  • Keep them away from children, pets, and anything flammable.

Allergy Info

  • Some melts contain fragrance oils that may not suit everyone.
  • If you have allergies or sensitivities, please check the ingredients or get in touch before ordering.

Delivery

  • We deliver across the UK, from Yorkshire and beyond.
  • Orders usually go out within [insert number] working days — we’ll keep you updated.
  • Delivery times depend on the courier, so if there’s a delay, thanks for your patience.
  • Once it’s left us, it’s in the hands of Royal Mail (and their tea breaks).

Returns & Refunds

  • If something’s gone wrong — like it’s arrived damaged or we’ve sent the wrong item — let us know within 7 days.
  • A photo helps us sort things faster.
  • We’ll arrange a refund or replacement once we’ve reviewed it.
  • Unfortunately, we can’t accept returns if you’ve simply changed your mind — we hope that feels fair.

Your Privacy

  • We follow UK GDPR rules to keep your information safe and secure.
  • Your details are never shared without your permission — pinky promise.

Legal Bits

  • These terms are governed by the laws of England and Wales.
  • If anything goes wrong (which is rare), we’ll do our best to resolve it fairly.

Customer Service Policy

We treat every customer like a neighbour — friendly, fair, and always happy to help. If you’ve got a question, concern, or just fancy a chat about wax melts, drop us a message. We aim to reply within 24–48 hours (unless we’re elbow-deep in wax!).

Shipping Policy

  • We post across the UK using trusted couriers.
  • Orders are packed with care and dispatched within 3-5 working days.
  • You’ll receive a confirmation email once your order is on its way.
  • If your parcel is delayed, we’ll chase it up and keep you informed.

Returns & Refunds Policy

  • If something’s gone wrong — like damaged goods or a mix-up — let us know within 7 days.
  • We’ll ask for a photo and sort it quickly, either with a refund or replacement.
  • Because our melts are handmade and scented, we can’t accept returns for change of mind — we hope that’s fair.

Sustainability Policy

We care about the environment as much as we care about lovely smells.

  • We use recyclable packaging wherever possible.
  • Our ingredients are responsibly sourced.
  • We’re always looking for ways to reduce waste and do our bit for the planet.

Product Safety Policy

  • All melts are CLP compliant and labelled with safety information.
  • Use them in a proper wax warmer, never leave them unattended, and keep them away from children and pets.
  • If you have allergies, check the ingredients or ask us before buying.

Wholesale & Custom Orders Policy

  • Interested in stocking our melts in your shop or want a custom scent for a wedding or event? We’d love to chat.
  • Minimum order quantities apply for wholesale.
  • Custom orders may take a little longer — we’ll give you a clear timeline upfront.

Thanks for supporting a small Yorkshire business — it truly means the world to us. Now go on, treat yourself to something that smells absolutely gorgeous.